“If we treat an insured exceptionally well—we know that person will talk to others.” – Darin McCarthy
(click to tweet)
Claims is thought to serve one function in the insurance ecosystem.
A loss occurs and we process the claim as a response to the damage done. The accuracy of the claim, the efficiency of the claim—these are the things we look at to make sure that the claim is doing what it needs to do.
But what happens when we start to approach claims from a sales point-of-view?
On today’s episode of FNO: InsureTech—we are joined by Darin McCarthy, Head of Claims at Hippo Insurance. Hippo is one of the leading insurance technology companies in today’s ecosystem, providing coverage without the paperwork and back-and-forth you get in the agent model.