Claims Adjusting: The Business of Peacemaking

We’re in the business of peacemaking. Have you ever thought of it that way? By settling claims and bringing resolve to areas of loss and dispute, adjusters are taking on the role of peacemakers. But as Christopher Tidball, author of Re-Adjusted: 20 Rules to Take Your Claims Organization from Ordinary to Extraordinary!, said, “Matthew tells us that the peacemakers will be called the sons of God; undoubtedly a few of us have been called a “son of” something else entirely. That is why making peace is so difficult. In compromise nobody wins. The only successful means of making peace is to find consensus.”— sound familiar?

Compromise and consensus are concepts not easily swallowed by many—our competitive nature threatens to emerge and declare one person the winner and the other, the loser. Yet, this is an IAs job: to aid in finding common ground to settle on. So how do you do it? Well, It’s all in the details—to be able to reach an agreement the facts must be documented clearly and throughly; the details and specs have to be meticulously, yet efficiently, combed through; and communication lines must be rapid, thorough and clear. Consensus and error will never coexist, and therefore mistakes must be avoided at all cost and combatted with detail-oriented Adjusters.
So what kind of “peace” are you in need of? In today’s world, it’s only a matter of time before we all need a little help from an IA. So when you do, make sure you have the best of the best on your side—Fourseventy Claims Management will be ready to help.

By Rob Beller,   Category: Adjusters   Comments: None

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